Shipping policy
Shipping Policy
Order Processing
Every DISTRICT MALIR product is made to order.
Orders are typically processed within 2–5 business days before they are shipped.
Processing times may be longer during holidays, new product launches, or periods of high demand.
Shipping Times
Estimated delivery times after your order has been shipped:
| Region | Estimated Delivery |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| United Kingdom | 4–8 business days |
| European Union | 5–12 business days |
| Australia & New Zealand | 6–12 business days |
| Rest of the World | 7–20 business days |
Please note that these are estimates and are not guaranteed.
Shipping Confirmation
Once your order has shipped, you'll receive a confirmation email with tracking information.
Tracking information may take up to 48 hours to become active after shipment.
Shipping Costs
Shipping charges are calculated during checkout based on your destination and the products in your order.
Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
Address Changes
Please verify your shipping address before completing your order.
If you need to update your shipping address, contact us within 1 hour of placing your order.
Once production begins, we may not be able to change the shipping address.
Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us.
We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
DISTRICT MALIR is not responsible for delays caused by customs, severe weather, carrier disruptions, or other circumstances beyond our control.
Incorrect Shipping Address
If an incorrect shipping address is provided by the customer and the package is returned to us, additional shipping charges may apply to resend the order.
Damaged Orders
If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
We'll review your claim and arrange a replacement or refund where appropriate.
Questions
If you have any questions regarding shipping, please contact our customer support team.
We're happy to help.
One recommendation before publishing
After you connect Printify, update the shipping estimates to match your chosen print provider. Some providers can deliver to the U.S. in 2–5 business days, while others may take longer. Using estimates that reflect your actual fulfillment partner helps set accurate customer expectations and reduces support requests.